Sharwoods Bike Tyre On-Line Store must receive notification immediately should any goods arrive in a damaged state. The items must be returned within 7 days of receipt, accompanied by a returns number (issued by Sharwoods Bike Tyre On-Line Store) and the sales documentation. Goods must be returned in the original packaging in which they were received and all refunds or exchanges are subject to approval by Sharwoods Bike Tyre On-Line Store. Un-used goods will only be accepted if returned within 7 days of receipt. Items must be in a new, un-used, original condition and packaged as originally received. A returns number and original sales documentation must be enclosed. 

Goods that have been used cannot be returned or exchanged unless they are deemed to be defective in manufacture. Should this be the case the item will be covered by the guarantee of the individual manufacturer.For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please contact us by email prior to returning any goods.

Unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Sharwoods Bike Tyre On-Line Store  will endeavor to contact you and provide a revised delivery schedule. Sharwoods Bike Tyre On-Line Store  reserves the right to cancel your order even if payment has been made. Should the item not be in stock with Sharwoods Bike Tyre On-Line Store , or our suppliers, and your order is cancelled, we will offer you a choice of either placing the item(s) on back order (price is subject to change and exchange rate fluctuations), a credit on your account or a refund. Refunds may only reflect in your account a day or two following the actual refund. Refunds will be made via EFT & into the users account only, and processed within 7 working days. Should you agree to have your products placed on back order, please take note that should the price change, Sharwoods Bike Tyre On-Line Store will inform you and you will have the choice to either pay in the difference or elect a credit on your account or a refund.