GENERAL TERMS & CONDITIONS

Welcome to our website. By using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy & Shipping policy govern “Sharwoods” relationship with you in relation to this website. The term “Sharwoods Bike Tyre”, or 'us' or 'we' refers to the owner of the website whose registered office is:  Dunlop Zone Building, Cnr Willow & Mimosa Road Fairview - Port Elizabeth. Our company registration number is 2010/170385/23. The term 'you', or 'customer', refers to the user or viewer of our website.

WEBSITE USEAGE:

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements, (including but not limited to a product's country of origin)
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without our prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa. 

PLEASE NOTE: Pictures displayed are for marketing purposes only, and may be accessorized. Tyres, parts and accessories are sold individually, unless otherwise indicated. 

Although we do carry stock of some popular items at our PE warehouse, we cannot carry stock of all items displayed. In order to fulfil your order we may ship directly from our suppliers. 

SHIPPING & RETURNS:

We offer the following shipping options within the borders of South Africa:

  • D/T - door to terminal service. We arrange collection of your order from our door and the receiver collects from our carrier depot at the destination.
  • D/D - door to door service. We arrange collection of your order from our door and our carrier delivers to the receiver’s door at the destination. 

Shipping is free of charge except in the following instances:

  • tyres and/or tubes, accessories or parts where the total order is less than R1500.00
  • Remote areas such as farms, plots, mines, government institutions & outlying areas. (Outlying or remote areas may attract additional shipping costs. We will advise you of this prior to shipping.
Packaging

Where possible, orders are secured together by strapping, tape or a plastic wrap.

Delivery times & delays 

Shipping times may vary depending on customer location and product availability. Delivery usually takes place within 2 - 5 work days. Saturdays, Sundays & public holidays are not normal delivery days. 

Every effort will be made to deliver the goods as soon as possible after your order has been accepted, however, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Should this happen we may inform you of the delay and the reason for the delay as soon as is practical. If you cannot accept delivery, you may be fully liable for all associated storage and return / re-delivery costs.

 Parcel tracking

A tracking number will be available once our couriers have collected the order. This tracking number will be provided or updated on our system as soon as possible.

Delivery address

The client has the option to choose any residential street or business in South Africa to receive the order. We also ship to other fitment Centres, however it is the client’s responsibility to contact such fitment centre before ordering, to ensure they are qualified and have the equipment to fit the tyres, parts or accessories.

IMPORTANT:
It is mandatory for clients to check tyres, parts or accessories before fitment to ensure parcels received are as per customers order & comply with manufacturer’s recommendations. Tyres, parts or accessories that have been fitted will not be accepted back, exchanged or refunded.

RETURNS:

COOLING OFF PERIOD:

Goods may be returned within 7 days after receiving the order for a full refund. (less any costs incurred for returns)

YOU MUST CALL TO MAKE ARRANGEMENTS FOR RETURN

  • 067-7493622
  • The name the goods was purchased under must be written clearly on the Package/Label.
  • Parts or accessories must not have been fitted.
  • Tyres must not have been driven on or mounted on the rim.
  • All goods must be properly packaged in original package. 
  • Do not ship via Post Office. Courier service only.(door to door)
  • For your protection, it is recommended that the goods be insured during shipping.
  • Please make sure the return address is clearly written on the package and the label.

REFUND CALCULATIONS

  • Tyres - Credit less all freight & gateway transaction charges incurred (including goods shipped for free) 
  • Parts & Accessories - Credit less all freight & gateway transaction charges.
  • Restocking fee of 10% may be charged on certain brands.

FULL CREDIT WILL BE ISSUED

  • The goods are damaged during shipping.
  • The goods are defective.
  • No stock available and we are unable to supply a suitable alternative item after payment has been received.

FULL CREDIT WILL NOT BE ISSUED DUE TO IMPROPER PACKAGING

If the packages are not treated gently during shipment and without the proper packaging, the goods can become damaged. It is the customers’ responsibility to make sure the goods returned are protected. Under no circumstance will SHARWOODS BIKE TYRE ONLINE accept a return of product that is damaged due to the negligence of the customer. Remember, the products are still your property until SHARWOODS BIKE TYRE ONLINE receives them back.

Refunds to be made via EFT or card to the original purchaser account within 14 days from receiving the goods at our warehouse.

Contact us should you require more info. 

You may direct any questions or enquiries with respect to our Terms & Conditions or our practices by contacting: [email protected] or calling 067 749 3622